Roles and permissions explained

Role hierarchy, permission gates, and custom roles.

Written By Campsite

Last updated About 1 month ago

Roles and permissions

Role hierarchy, permission gates, and custom roles.

This guide is the detailed Campsite help article for this topic. It is written for UK employers and people teams using a branded organisation workspace such as {org}.camp-site.co.uk.

Every person in your Campsite workspace has a role, and that role determines which features they can see and use. Roles follow a ladder from Super Admin - who can configure the entire organisation - down to staff members who access only their own schedules, broadcasts, and resources. Understanding where you sit on that ladder helps you know what you can do and where to go when you need something done by someone with broader access.

Note: Your role is assigned by your Super Admin. You cannot change your own role or grant yourself

additional permissions. If you believe your role is incorrect, contact your Super Admin or HR

team.

The role ladder

The table below summarises each role, its position in the hierarchy, and the key areas it can access. Roles are ordered from highest to lowest authority.

RoleSummaryKey Access
Super AdminFull control over the entire organisation's workspace and configuration.Org settings and branding, all member management, all broadcasts, full rota and scheduling, all HR records, hiring pipeline, finance and payroll configuration, department and role management.
Senior ManagerBroad, cross-department authority with access to most operational areas.Broadcast composition and sending across departments, rota management and approvals, leave and attendance oversight, access to approval queues spanning multiple departments.
ManagerDepartment-scoped authority for day-to-day people management.Broadcasts to own department, department rota creation and shift management, approval of new member requests within their department, leave and absence handling.
CoordinatorOperational support within a single department, with limited send access.Send broadcasts to own department, read-only view of the rota, task and calendar visibility relevant to their department.
AssistantCan draft communications but cannot publish independently.Draft broadcasts (requires Manager or above to approve before sending), view broadcasts feed, access own calendar and rota.
Weekly Paid StaffFront-line staff with personal access to their own work information.Receive and read broadcasts, view own shifts and rota, manage calendar, submit leave requests, manage channel subscriptions, access resource library, use discount card.
Society or Club LeaderTargeted broadcast authority scoped to a society or club.Send broadcasts to members of their society or club only, view their own rota and calendar, access resource library.

How permissions gate navigation

Campsite's sidebar and feature areas are dynamically filtered based on your role. If you cannot see a menu item - such as Finance, Hiring, or Admin - it means your current role does not include access to that area. This is by design: you only see the tools that are relevant to your responsibilities.

Permission-gated navigation groups include:

  • Member - available to all roles (broadcasts, rota, calendar, resources).
  • Manager - visible to Managers, Senior Managers, and Super Admins (team rota, member approval, department broadcasts).
  • HR - visible to HR-enabled roles (employee records, org chart, hiring, onboarding, performance, 1:1s).
  • Finance - visible to Finance-enabled roles (payroll, wagesheets, bank details management).
  • Admin - visible to Super Admins (members, roles, departments, branding, integrations, settings).
  • Compliance - visible to compliance-enabled roles (gov monitor, privacy centre, audit trail).

Info: If you need access to a section that is currently hidden from your navigation, speak to your Super

Admin. They can either adjust your role or create a custom role that includes the specific

permissions you need.

Custom roles

Super Admins can create custom roles that go beyond the standard role ladder. Custom roles are built by selecting individual permissions from a list - covering areas such as member management, broadcast sending, recruitment, rota editing, and more - and combining them into a role tailored to a specific job function.

This means that if your organisation needs a role that sits between, for example, Coordinator and Manager - or one that can access hiring but not HR records - your Super Admin can configure exactly that.

Tip: If you are a Super Admin setting up custom roles, navigate to Admin → Roles to create and

manage role definitions. Choose the permissions that apply to the role, then assign the custom

role to members from Admin → Members.

Departments, societies, and clubs

Your role always operates within the context of one or more departments. Staff can belong to multiple departments, and your broadcast subscriptions, rota visibility, and HR records are all linked to those department memberships.

Societies and clubs are modelled as a special type of department. A Society or Club Leader can broadcast to their group's members, but their access does not extend to standard operational departments unless they hold an additional role that grants it.

Warning: Removing a member from a department immediately affects which broadcasts they receive and which

rota views they can access. Before changing department membership, confirm with the relevant

Manager or HR contact that the change is intentional.

Before you contact support

  1. Confirm you are signed in on the correct organisation URL ({org}.camp-site.co.uk).
  2. Refresh after a recent role or permission change.
  3. Check whether a colleague with the same role can see the same controls.
  4. Capture the page URL and any error text if you still need help.