How to get help with Campsite

Choose docs, a support ticket, feature requests, or email

Written By Campsite

Last updated About 1 month ago

account/getting-help

This guide is the detailed Campsite help article for this topic. It is written for UK employers and people teams using a branded organisation workspace such as {org}.camp-site.co.uk.

Getting help

Open /help on the Campsite site to find:

  • Documentation
  • Support tickets
  • Feature requests
  • Direct support email
  • Privacy and terms links

Support routes

Use the route that matches what you need:

  • Documentation: best for setup steps, product guides, and admin walkthroughs.
  • Support ticket: best for something broken, confusing, or blocked in the product.
  • Feature request: best for product ideas, workflow gaps, and roadmap feedback.
  • Email support: best for account access, billing questions, or anything that needs direct follow-up.

From emails

Transactional emails such as password reset, verification, and account security emails link to the public help page at /help.

Feature requests panel

The help page places Feature requests in the right-hand panel with voting guidance and a direct link to the Campsite feedback board. Use Support ticket on the left column when something is broken or blocked.

Before you contact support

  1. Confirm you are signed in on the correct organisation URL ({org}.camp-site.co.uk).
  2. Refresh after a recent role or permission change.
  3. Check whether a colleague with the same role can see the same controls.
  4. Capture the page URL and any error text if you still need help.