Signing in, password reset, MFA, and account states

Sign in, reset your password, enable MFA, and understand account states.

Written By Campsite

Last updated About 1 month ago

Signing in

Sign in, reset your password, enable MFA, and understand account states.

This guide is the detailed Campsite help article for this topic. It is written for UK employers and people teams using a branded organisation workspace such as {org}.camp-site.co.uk.

Your Campsite workspace lives at a unique address tied to your organisation - everything you need, from broadcasts to payroll, is behind a single sign-in. This page walks you through signing in, recovering access, strengthening your account security, and understanding what different account states mean.

Sign in to your workspace

Open your organisation's Campsite workspace in a browser. Your workspace URL follows the pattern {org}.camp-site.co.uk/login, where {org} is your organisation's slug (for example, campsite-qa-lab.camp-site.co.uk/login). If you are unsure of your workspace URL, ask your admin or check your invitation email.

Go to your login page

Navigate to {org}.camp-site.co.uk/login in your browser.

Enter your email address

Type the email address associated with your Campsite account.

Enter your password

Type your password, then select Sign in.

Complete any additional verification

If your account uses multi-factor authentication, Campsite may ask for a verification code after

you enter your password or before you open a sensitive area such as billing, payroll, or

reports.

Tip: Keep the email address on your Campsite account up to date. Password reset links, important

notifications, and account verification messages are all sent to that address. You can update your

email in Settings → Profile.

Reset a forgotten password

If you cannot remember your password, Campsite can send you a reset link by email.

Open the login page

Go to {org}.camp-site.co.uk/login.

Select 'Forgot password'

Click the Forgot password? link beneath the sign-in form.

Enter your email address

Type the email address registered to your account and submit the form.

Check your inbox

Open the reset email from Campsite. The link is time-limited, so use it promptly.

Set a new password

Follow the link to the password-reset page, enter a new password, confirm it, and save.

If the email does not arrive within a few minutes, check your spam or junk folder. Make sure you are looking in the inbox for the email address registered to your account.

Enable multi-factor authentication

Multi-factor authentication (MFA) adds a second layer of protection by requiring a one-time code in addition to your password for sensitive access.

Open Settings

Select your avatar or name in the top-right corner, then choose Settings.

Go to Security

Navigate to the Security section within your settings.

Enable MFA

Select Enable multi-factor authentication and follow the on-screen instructions to link an

authenticator app.

Save your backup codes

Store the backup codes in a safe place. You will need them if you ever lose access to your

authenticator app.

Once MFA is active, Campsite will ask for a verification code when you sign in to protected areas and when you open especially sensitive screens or actions. If you choose Remember this device, that verification can stay trusted for up to 30 days in the same browser.

Re-authentication for sensitive actions

Some actions in Campsite - such as viewing bank details or accessing payroll information - require you to confirm your identity by re-entering your password before proceeding. This is a deliberate security step, not an error. Enter your current password in the prompt and select Confirm to continue.

Account states

Campsite uses several account states that affect whether you can sign in or access the full workspace.

Pending approval

Your account has been created but is waiting for an admin to approve it. You may have limited access until approval is granted. Contact your manager or admin if approval is taking longer than expected.

Email verification needed

You need to verify your email address before you can access the workspace. Check your inbox for a

verification email from Campsite and follow the link inside it.

Inactive account

Your account has been deactivated. Contact your admin to have your access reinstated.

Organisation locked or suspended

Access to the entire workspace has been restricted. Contact your Super Admin for more information - this is an organisation-level action, not specific to your account.

Warning: If you are locked out of your account and cannot use the password reset flow - for example,

because you no longer have access to your registered email address - contact your organisation's

admin directly. They can update your email address or reinstate your access. If your entire

organisation's workspace is locked or suspended, your Super Admin is the right point of contact.

Before you contact support

  1. Confirm you are signed in on the correct organisation URL ({org}.camp-site.co.uk).
  2. Refresh after a recent role or permission change.
  3. Check whether a colleague with the same role can see the same controls.
  4. Capture the page URL and any error text if you still need help.