Billing, seats, and access issues
Who to contact when billing or seat access is wrong
Written By Campsite
Last updated 3 months ago
Billing and seat changes are handled by Campsite support and your organisation admins.
Try this first
- Confirm you are signed in on the correct organisation URL.
- Ask an organisation admin whether your seat or role is active.
- Check you are using the email address that was invited or billed.
Contact support
Email support@camp-site.co.uk or open a support ticket.
Include:
- Organisation name
- Account email
- Whether the issue is billing, missing seat, or wrong permissions
- Any invoice or receipt reference if you have one
We will not ask you to share passwords or MFA codes in a ticket.
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