Managing broadcast channel subscriptions

Choose which broadcast channels you receive.

Written By Campsite

Last updated About 1 month ago

Channel subscriptions

Choose which broadcast channels you receive.

This guide is the detailed Campsite help article for this topic. It is written for UK employers and people teams using a branded organisation workspace such as {org}.camp-site.co.uk.

Broadcast channels are the routing layer that sits between senders and recipients. Instead of every broadcast landing in a single inbox, each message is sent to a named channel - for example, All Staff, Events, or Rota Changes - and only members subscribed to that channel see it. Managing your subscriptions lets you keep your feed relevant and reduces noise from announcements that don't apply to you.

How channels are organised

Your Super Admin creates broadcast channels when setting up each department. Every department - whether a functional team, a society, or a club - can have one or more named channels. Channels belong to exactly one department, so the channels available to you depend entirely on which departments you're assigned to.

Info: Channel names and structures vary between organisations. Campsite does not ship with any default

channel names - your Super Admin decides what's appropriate for your team.

Mandatory and optional channels

Not every channel is optional. Channels marked as mandatory (sometimes called pinned channels) are ones your Super Admin has designated as essential for all members of a department. You are automatically subscribed to these and cannot unsubscribe.

Optional channels are ones you can choose to follow or ignore. You start subscribed to the channels your Super Admin has set as default on-join, but you can change that at any time.

Note: You can only subscribe to channels that belong to departments you're a member of. If you don't see

a channel you expect, check with your Super Admin that you've been assigned to the correct

department.

Where to manage your subscriptions

You have two routes to your subscription settings:

Option 1 - Settings:

  1. Click your avatar or name in the bottom of the sidebar to open your account menu.
  2. Go to Settings → Notifications → Channel subscriptions.
  3. You'll see a list of your departments, each expanded to show its channels. Toggle any optional channel on or off.

Option 2 - Broadcasts feed filters:

  1. Open the Broadcasts feed from the sidebar.
  2. Click the Channels filter dropdown at the top of the feed.
  3. Select Manage subscriptions at the bottom of the channel list.

Both routes take you to the same subscription management screen.

Subscribing and unsubscribing

On the subscriptions screen, each channel shows its department, a short description (if your admin has added one), and a toggle:

  • On - you're subscribed. Broadcasts sent to this channel appear in your feed and trigger notifications.
  • Off - you're unsubscribed. Broadcasts sent to this channel are hidden from your feed and you receive no notifications for them.

Changes take effect immediately. There's no save button to click.

Warning: Mandatory channels don't have a toggle - they're always on. If you believe a mandatory channel is

incorrectly assigned to you, contact your Super Admin.

Troubleshooting: not receiving expected broadcasts?

If you've stopped receiving a type of broadcast or notice a gap in your feed, run through this checklist:

  1. Check your channel subscriptions - the most common cause is an accidental unsubscribe. Open Settings → Notifications → Channel subscriptions and confirm the relevant channel is toggled on.
  2. Check your notification settings - email and push notifications can be configured separately from subscriptions. A subscribed channel will still show broadcasts in your feed even if push is off.
  3. Check your Do Not Disturb hours - push notifications sent during your quiet hours are held until the window ends. The broadcast will still be in your feed.
  4. Check your department membership - if you were recently moved between departments, your previous channel subscriptions may no longer apply. Contact your Super Admin or HR to confirm your department assignment.

Before you contact support

  1. Confirm you are signed in on the correct organisation URL ({org}.camp-site.co.uk).
  2. Refresh after a recent role or permission change.
  3. Check whether a colleague with the same role can see the same controls.
  4. Capture the page URL and any error text if you still need help.