<h1 id="txftf6ckqss">Troubleshooting: I cannot see a menu or feature</h1><p>Work through this list before opening a ticket.</p><ol><li>Confirm the browser URL is the correct {org}.camp-site.co.uk</li><li>Hard refresh or sign out and back in after a role change</li><li>Ask an admin which role, departments, and permission overrides you have</li><li>Confirm the module is enabled (hiring, finance, compliance, Scout, and so on)</li><li>On mobile, check you selected the correct organisation</li><li>Compare with a colleague who should have the same access</li><li>If still stuck, open a support ticket with screenshots, the URL, your email, and organisation slug</li></ol><h2 id="4r0bf8d7fbk">Related help</h2><ul><li><a href="https://camp-site.co.uk/docs">Product documentation home: https://camp-site.co.uk/docs</a></li><li><a href="https://campsite.featurebase.app/help">Help centre and tickets: https://campsite.featurebase.app/help</a></li><li><a href="https://campsite.featurebase.app/roadmap">Feature roadmap: https://campsite.featurebase.app/roadmap</a></li><li><a href="mailto:support@camp-site.co.uk">Email support: support@camp-site.co.uk</a></li></ul>

Permission, module, host, and cache checks before opening a ticket

Troubleshooting: I cannot see a menu or feature

Feedback

Roadmap

Changelog

Campsite

Workspace setup, branding, members, roles, and integrations

Administration

First steps for Super Admins configuring a new workspace.

Workspace setup checklist for Super Admins

Logo, accent colour, and workspace theme.

Organisation branding: logo, accent, and emails

Set up and manage your organisation's CampSite subscription billing.

Billing, Direct Debit, and subscription states

Departments, teams, broadcast channels, and reporting structure.

Departments, teams, and reporting structure

Predefined roles, custom roles, and permission keys.

Admin roles and permission overrides

Invite staff, assign roles, and manage access.

Inviting and managing members

Build rotas, assign shifts, publish, and import from Google Sheets.

Building and publishing rotas as an admin or manager

Entitlements, holiday periods, carry-over, and TOIL.

Leave settings: entitlements, TOIL, blackouts, and permissions

Org-wide notification and broadcast delivery defaults.

Organisation notification defaults

Discount tiers, QR cards, and point-of-sale verification.

Staff discount cards, QR codes, and scan logs

Connect Google Calendar and Google Sheets for rota sync.

Google Calendar and Sheets integration for Campsite

Connect Outlook calendar for shift and event sync.

Microsoft Calendar (Outlook) integration for Campsite

Dashboard & reports

Your home screen, summary tiles, and navigation launch points.

Dashboard home: tiles, activity, and launch points

Open the reports workspace and run operational summary packs.

Reports workspace and operational summary packs

Build custom reports, save them, export CSV, and schedule delivery.

Saved and scheduled reports, CSV export, and visibility

Tasks & approvals

Create, assign, and complete operational tasks.

Tasks: create, assign, complete, and optional external mirrors

Member approvals, notification lists, and shell badges.

Approvals hubs, notification lists, and shell badges

Compliance

Obligations, audit history, and compliance reports.

Compliance hub, privacy centre, and policy acceptance

Track legal and regulatory changes relevant to your org.

Gov Monitor for UK regulatory change

Resources & Scout AI

Upload, organise, and share documents with staff.

Resource library: upload, organise, and share documents

Ask questions grounded in your organisation documents.

Scout AI: ask questions grounded in your documents

Finance & payroll

Review hours, approve entries, and export for payroll.

Timesheets, attendance clock-in, and wagesheets

Payroll runs, pay setup, and bank details

Re-auth, least privilege, and what never to share in tickets

Security habits for payroll and bank data

Hiring requests, jobs, pipeline, and candidate portal

Hiring & recruitment

Recruit from request through shortlist, interview, offer, RTW, contract, and start.

Hiring in Campsite from request to start day

Raise, review, request changes, archive, or delete recruitment requests.

Hiring requests: raise, review, archive, and delete

Create jobs, manage applications, and run the pipeline.

Job listings, applicants, interviews, and Smart Actions

Apply for roles, track applications, and sign offers online.

Candidate portal: apply, track, and sign offers

Coordinate offer, RTW, contract, onboarding, and access

HR guide: pre-start checklist from offer to first day

Why applicants use a different login and how internal applicants should apply

Candidate vs staff accounts explained

Records, onboarding, contracts, performance, and org chart

HR & people

Store and manage HR people data and custom fields.

Employee records, custom fields, and HR documents

How staff submit reasonable adjustment requests and how HR reviews them.

Reasonable adjustment requests for staff and HR

Browse departments, teams, and reporting lines.

Org chart for HR and managers

New joiner checklists, RTW uploads, and HR tracking.

Onboarding new joiners, RTW, and HR tracking

Schedule, run, reschedule, and pause manager–report one-to-one check-ins.

1:1 check-ins for managers and HR

Templates, rate groups, bulk assignment, e-sign, renewals, and employee contract records.

Employment contracts, templates, batches, and renewals

Review cycles, staff submissions, and 1:1 check-ins.

Performance review cycles for staff, managers, and HR

Scheduling & rota

View shifts, accept assignments, request swaps, and set availability.

Using Schedule and swaps (rota) end to end

Calendar views, events, and external calendar sync.

Calendar views, events, and external calendar sync

Request leave, track balances, and follow approval status.

Requesting leave, TOIL, and sick days

Report unplanned absence and review attendance trends.

Reporting unplanned absence and reading attendance trends

How managers use queues across leave, rota, and communications

Manager guide: approving leave, swaps, and broadcasts

Announcements, targeting, approvals, and subscriptions

Broadcasts

One-way org announcements, the feed, and delivery channels.

Broadcasts overview: feed, delivery, polls, and who can send

Write, target, schedule, and send broadcasts.

How to compose, schedule, edit, and send a broadcast

Draft, review, and approve broadcasts before they send.

Broadcast approvals for authors and managers

Choose which broadcast channels you receive.

Managing broadcast channel subscriptions

Mobile

Where to get documentation and support for the mobile app

Campsite mobile app help

Install CampSite on iOS or Android and use key features on the go.

Using the Campsite mobile app end to end

Where to find guides, tickets, and feature ideas

Product docs & feedback

Full product guides live on Mintlify docs, not only in this help centre

Where to find Campsite product documentation

Report bugs and access issues from the Campsite help centre

How to submit a support ticket

Share product ideas and follow what Campsite is building next

Submit a feature request or vote on the roadmap

Account & access

How to open your organisation URL and sign in

Sign in to your Campsite workspace

Recover access when you forgot your password or cannot complete MFA

Reset your password or get unstuck with MFA

How admins invite people into the organisation workspace

Invite a teammate to Campsite

Fix signing into the wrong tenant or a missing org URL

Wrong organisation or cannot find my workspace

Sign in, reset your password, enable MFA, and understand account states.

Signing in, password reset, MFA, and account states

Update personal details, contact information, and workspace theme.

Your Campsite profile, documents, and appearance

Control in-app, email, and push alerts plus quiet hours.

Notification preferences, channels, and quiet hours

Deliverability, DND, channel subscriptions, and org defaults

Troubleshooting: missing emails, push, or unread badges

Getting started

Choose docs, a support ticket, feature requests, or email

How to get help with Campsite

Who to contact when billing or seat access is wrong

Billing, seats, and access issues

What Campsite is, who it is for, and the product areas it covers.

What Campsite is and who it is for

Sign in, complete your profile, and start using CampSite.

Campsite quickstart for new joiners

Role hierarchy, permission gates, and custom roles.

Roles and permissions explained

How can we help you?

Help Center

Improved

Fixed

campsite

In Review

Planned

In Progress

Completed

Rejected

High Priority

Low Priority

Backlog

Next up

Done

Main Roadmap

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