Skip to main content
Account & access

Troubleshooting: I cannot see a menu or feature

Permission, module, host, and cache checks before opening a ticket

Written By Campsite

Last updated 3 months ago

Troubleshooting: I cannot see a menu or feature

Work through this list before opening a ticket.

  1. Confirm the browser URL is the correct {org}.camp-site.co.uk
  2. Hard refresh or sign out and back in after a role change
  3. Ask an admin which role, departments, and permission overrides you have
  4. Confirm the module is enabled (hiring, finance, compliance, Scout, and so on)
  5. On mobile, check you selected the correct organisation
  6. Compare with a colleague who should have the same access
  7. If still stuck, open a support ticket with screenshots, the URL, your email, and organisation slug

Related help

Was this helpful?

Still need help? Ask the team